6 Fixes: iPhone Stuck on 'support.apple.com/iphone/restore' (2023)

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6 Fixes: iPhone Stuck on 'support.apple.com/iphone/restore' (1)

Category: iPhone Issues

6 Fixes: iPhone Stuck on 'support.apple.com/iphone/restore' (2)

6 mins read

In this article:

  • Part 1: What does 'support.apple.com/iphone/restore' mean?
  • Part 2: Why does My iPhone say 'support.apple.com/iphone/restore'?
  • Part 3: What do you do when your iPhone says 'support.apple.com/iphone/restore'?
    • 3.1 1 Click to Exit for Free
    • 3.2 Force Restart iPhone
    • 3.3 Update iTunes on PC
    • 3.4 Update iOS via iTunes
    • 3.5 Restore iPhone Using DFU Mode (Data Loss)
    • 3.6 Get Help at Apple Store

iPhone got stuck at the support.apple.com/iphone/restore screen? You are updating your iPhone and it seems goes well with the download and install process, but out of the blue, your iPhone gets stuck on the screen with an usb cable pointing to the iTunes logo or a computer icon and this restore screen message appears at the top, right?

Well, in that case, you have come to the right place. We're about to extend the details of this support.apple.com/iphone/restore issue in this post along with all possible solutions that you can use to get rid of it. Let's explore now!

6 Fixes: iPhone Stuck on 'support.apple.com/iphone/restore' (4)

6 Fixes: iPhone Stuck on 'support.apple.com/iphone/restore' (5)

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Part 1. What does 'support.apple.com/iphone/restore' mean?

The support.apple.com/iphone/restore screen is also called the Restore screen, the reasons why it shows up vary but alll have something to do with changes made to your iPhone and may come down to serveral main points that will be mentioned in the next part.

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Part 2. Why does My iPhone say 'support.apple.com/iphone/restore'?

If your iPhone is stuck on support.apple.com/iphone/restore screen then there could be several reasons behind that. It can be either hardware related or software (iOS firmware) related. Here is a complete list of reasons that could have triggered this issue.

Software-related causes:

  • You tried to update or downgrade your system but failed. The first and foremost possibility is, the most recent update or the downgrade of your iOS system didn't work well, so eventually, you got stuck at this restore screen.
  • You put it into Recovery Mode manually trying to restore your iPhone via iTunes. Another reason is that while you were restoring an old backup to your iPhoneby using iTunes, the process may have ended up with errors. Consequently, your iPhone got frozen at this support.apple.com/iphone/restore screen.
  • The jailbreaking of your iPhone was not successful. If you need to jailbreak your iPhone for some reasons but it failed midway, this restore screen showed up easily.
  • Improper operations led to iOS glitches. If you used your iPhone in an improper manner thus trigerring certain iOS bugs, these unknown errors will also lead to this screen.
  • 6 Fixes: iPhone Stuck on 'support.apple.com/iphone/restore' (7)

    Hardware-related causes:

    On the other hand, this support.apple.com/iphone/restore message could show up due to some hardware defects too. For example, you dropped your iPhone quite hard and something in its motherboard got damaged; your device may have been exposed to water damage that had your iPhone stuck on this restore screen.

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    Part 3. What do you do when your iPhone says 'support.apple.com/iphone/restore'?

    Well, when your iPhone is stuck at support.apple.com/iphone/restore, there are some solutions that you can opt for to fix this issue. However, what many people in this situation concerns most is whether you will lose your data on the iPhone or not.

    Basically, it depends on the solution you choose. Some will help you to fix it without losing any data over your iPhone while some may require to wipe off everything to get it fixed. For this problem, there are big chances you can get your iPhone back to normal without losing any of the data.

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    Presuming that there were some software glitches that have triggered the iPhone stuck on support.apple.com/iphone/restore issue, we have collated 6 proven solutions to fix this annoying problem. Before we get to the detailed guide, let's have a quick look at the differences between these solutions with the table below.

    Data Loss Difficulty Required Time Success Rate
    1 Click to Exit No data loss Easy Short 100%, works for all iOS issues
    Force Restart No data loss Easy Short 30%, works for a few issues
    Update iTunes on PC No data loss A little complicated Long 50%, works for some issues
    Update iOS via iTunes No data loss Easy Time-consuming 70%, works for some issues
    DFU Restore Wipes everything Complex Time-consuming 80%, works for some issues
    Apple Support Depends Complex Time-consuming 100%, works for most hardware/software issues

    All iPhone devices including older models such as iPhone 5/5s, iPhone 6/6s, iPhone 7 and new models such as iPhone X, iPhone 12 and iPhone 14 are all supported by the solutions offered here.

    Follow this video to fix the problem right away:

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    Detail solutions are as below:

    1 Get Rid of 'support.apple.com/iphone/restore' in 1 Click

    As mentioned above, the 'support.apple.com/iphone/restore' error, also known as iPhone stuck in recovery mode, is usually caused by software problems. Therefore we would like to recommend a tool iMyFone Fixppo which has a special feature tailored for this error.

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    iMyFone Fixppo Key Features:

    • You can exit the 'support.apple.com/iphone/restore' screen with only 1 click for free.
    • All iOS-related issues can be solved with 100% success rate.
    • Standard Mode of Fixppo can fix the iOS issues without losing any data.
    • It supports all iPhone models and iOS versions including the latest iOS 16.

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    A. Directly get your iPhone out of 'support.apple.com/iphone/restore' screen (FREE)

    Step 1: Start by downloading iMyFone Fixppo from its official website and then install it. Launch the tool afterward and select the Enter/Exit Recovery Mode option.

    6 Fixes: iPhone Stuck on 'support.apple.com/iphone/restore' (12)

    Step 2: Now, get your iPhone connected to your PC and hit Next afterward. The upcoming screen will show up the Exit Recovery Mode button just below your device since it is already in Recovery Mode, click the button.

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    Step 3: In just a couple of seconds, you'll notice that you've successfully bypassed the support.apple.com/iphone/restore screen.

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    B. Use 'Standard Mode' to fix 'support.apple.com/iphone/restore' error

    What if the problem is more severe and the feature 'Enter/Exit Recovery Mode' isn't able to get your device out of the problem? Well, you can use the Standard Mode to fix the issue too, although this is a paid function, it would help you fix this issue without losing any data.

    Standard Mode is the core feature of this program and it works for all iOS problems. The exclusive technology it applies to make it all the more outstanding and efficient. Here's what you need to do.

    Step 1: Launch iMyFone Fixppo and hit on the Standard Mode option.

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    Step 2: Connect your iPhone to the computer and the program will detect the device model information and offers all the available iOS firmware for your iPhone, you can choose a version you like or stick to the one that pop up at the first time. Hit on Download here and proceed further.

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    Step 3: Once the download completes, hit on the Start button and wait until the fixing process to finish. Voila! You've bypassed support.apple.com/iphone/restore and your device is back to normal without even losing any of your data.

    6 Fixes: iPhone Stuck on 'support.apple.com/iphone/restore' (17)

    Amazing! Right? Check the feedback from its users. If your iPhone is stuck on 'support.apple.com/iphone/restore' screen, download this free trial of iMyFone Fixppo now and follow the above solution to get it fixed without hassle.

    6 Fixes: iPhone Stuck on 'support.apple.com/iphone/restore' (18)

    Try It Free

    2 Force Restart iPhone

    Force restart iPhone can solve 30% of the iOS issues, especially when your iPhone gets stuck or frozen. Follow the steps below to perform the force restart.

    For iPhone 6 or earlier models:

    • The users of these models are supposed to hold down the Power and Home keys altogether. Upon getting the Apple logo on the screen, release both of the buttons.

    For iPhone 7/7 Plus:

    • These users need to press the Power and Volume Down buttons simultaneously (the Volume Up button works as well but it can easily take a screenshot rather than helping to force restart your iPhone). After about 8-10 seconds, you will notice the Apple logo on your screen. Release the two buttons then.

    For iPhone 8 or later models:

    • For these models, you have to press the Volume Up button briefly. Then press the Volume Down button and release it. Later, go ahead with a long press on the Power button until Apple logo displays on the screen.

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    3 Update iTunes on PC

    In some cases, this problem occurs due to using an older version of iTunes running on PC while performing the update, downgrade or restore tasks. Get your iTunes updated so that you don't end up at support.apple.com/iphone/restore screen, with the instructions below:

    Mac running macOS Catalina or later:

    • If there is an update available, click Update Now to install.
    • From Apple Menu, choose System Preferences>Software Update to check for the latest macOS update.

    Mac running macOS Mojave or earlier:

    • Launch App Store>check if there is any update for iTunes >click Update if there is a new version for iTunes.

    6 Fixes: iPhone Stuck on 'support.apple.com/iphone/restore' (20)


    • Launch iTunes>hit on Help>select Check for Updates from drop-down menu.Then follow the on-screen instruction to finish the update process.

    6 Fixes: iPhone Stuck on 'support.apple.com/iphone/restore' (21)

    After finishing the update for your iTunes, try again the process you were about to make before the support.apple.com/iphone/restore issue occurred.

    4 Update iOS via iTunes

    If this 'support.apple.com/iphone/restore' problem appears at the time you try to make an update to the iOS system through the regular way, you should think about changing to update your software via iTunes.

    Since whether to update or restore your iPhone via iTunes, it's required to enter this Recovery Mode first. Therefore, you can choose to update via iTunes and when it's done, your iPhone will exit this mode automatically while getting you the latest iOS version. Here is what to do.

    • Now that your iPhone is in recovery mode, connect it to the computer and open iTunes.
    • When the window pops up, choose Update and click to confirm more to begin the updateing process via iTunes.

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    5 Further Way: Restore iPhone Using DFU Mode (Data Loss)

    If you don't mind taking this step will risk losing all your data, then resorting to DFU mode can be another fix. This is a further way for you to fix this iPhone problem of 'support.apple.com/iphone/restore' by entering another mode to achieve the same goal of restoring your iPhone. And how to make it depends on the iPhone model you have.

    Step 1: Plug your iPhone into your PC and launch iTunes or Finder (for macOS Catalina and above) over it. Follow the instructions below to put your device in DFU mode. Make sure you have updated the iTunes/macOS to the latest version before the restore.

    • iPhone 6 and earlier: Begin with pressing the Power and Home buttons at the same time and then after 8 seconds, release only the Power button. While holding the Home button, you'll be notified that iTunes has detected your device in recovery mode. Now release the other button as well.
    • iPhone 7/7 Plus: The steps are somewhat alike to the above. You just need to press the Volume Down button instead of the Home button.
    • iPhone 8 and later: Give a quick tap on Volume Up and then Volume Down. Hold the Power button afterward. Stay for a few seconds and your device's screen will go black. Keep holding the Power button and then begin to press the Volume Down key. After 5 seconds or so, leave the Power key now and continue to hold the other button until iTunes notifies you for the detection of the device.

    Step 2 : Hit on the Restore option available over the message window and confirm your actions.

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    6 Get Help at Apple Store

    We believe the aforementioned steps must have resolved your issue by now. If it is not the case, the problem would be some hardware defect. We suggest you book an appointment with Apple Support as soon as you can.

    Walk up to them and explain the entire scenario when and how you experienced the support.apple.com/iphone/restore issue, then they will help you to get the device back to normal after the replacement of hardware.

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    If this 'support.apple.com/iphone/restore' problem on iPhone is caused by unknown iOS errors, Fixppo is highly recommended for you because it is praised and trusted by many users in terms of fixing these iPhone problems. If there is something wrong with the hardware, we suggest you go to the Apple support center to have a check on your device.

    Try It Free Buy Now

    Tata Davis

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